Terms and Conditions

Last updated: June 2026

1. Introduction

Welcome to PincBloom. By accessing our website and using our telehealth services, you agree to be bound by these Terms and Conditions. PincBloom operates as an online women's health clinic connecting patients with registered Australian healthcare practitioners. Please read these terms carefully before using our platform. If you do not agree with any part of these terms, you should not use our services.

2. Services Provided

PincBloom facilitates tele health consultations — including video, phone, and asynchronous messaging — with qualified General Practitioners and Endorsed Nurse Practitioners registered in Australia. We provide medical advice, prescriptions, pathology referrals, and ongoing care plans for women's health conditions. All clinical decisions are made solely by the treating practitioner.

3. Eligibility

To use our services, you must be at least18 years of age and physically located in Australia at the time of your consultation. By using PincBloom, you confirm that you meet these eligibility requirements.

4. Medical Emergencies

PincBloom is not an emergency service. In the event of a medical emergency, you must immediately contact emergencyservices (000 in Australia) or attend the nearest hospital emergency department. Our practitioners are not able to provide emergency care via the platform.

5. Fees, Billing and Medicare

Consultation fees are displayed prior to booking and must be paid at the time of booking. Where applicable, consultations with General Practitioners and Endorsed Nurse Practitioners maybe eligible for Medicare rebates under the MBS. Please note that Endorsed Nurse Practitioners receive 85% of the standard Medicare rebate. Patients are responsible for any out-of-pocket costs not covered by Medicare. Fees are subject to change and will be communicated in advance.

6. Prescriptions and Referrals

The issuance of prescriptions, referrals, and medical certificates is entirely at the clinical discretion of the consulting practitioner. PincBloom does not guarantee that a consultation will result in a prescription or referral. Practitioners will only prescribe medications that are clinically appropriate and in accordance with Australian regulatory requirements.

7. Cancellation and Rescheduling Policy

Appointments cancelled with more than 24hours' notice will receive a full refund. Appointments cancelled with less than24 hours' notice may be subject to a cancellation fee of up to 50% of the consultation fee. No-shows will be charged the full consultation fee. To cancel or reschedule, please contact us at hello@pincbloom.com.

8. Acceptable Use

You agree to use PincBloom only for lawful purposes and in a manner consistent with these Terms and Conditions. You must not misuse the platform, provide false or misleading information to practitioners, or attempt to obtain prescriptions for medications for purposes other than your own personal medical care.

9. Intellectual Property

All content on the PincBloom website and platform, including text, graphics, logos, and software, is the property of PincBloom and is protected by Australian and international intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

10. Limitation of Liability

To the extent permitted by Australian law, PincBloom and its practitioners are not liable for any indirect, incidental, special, or consequential damages arising from the use of our platform or services. Our total liability to you for any claim arising from these terms shall not exceed the amount you paid for the consultation giving rise to the claim.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Victoria, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

12. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be published on this page with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the new terms.

13. Contact Us

If you have any questions about these Termsand Conditions, please contact us at hello@pincbloom.com.